02:00- 03:00: |
Registration & Networking |
03.00- 03.20: |
Welcome Address by Annurag Batra, Chairman & Editor-in-Chief, BW Businessworld & exchange4media |
03:20- 03:50: |
Speaker Slot: Kartik Sharma, CEO-South Asia, Wavemaker |
03:50- 04:20: |
Speaker Slot: Rashmi Daga, CEO & Founder, Freshmenu |
04:20- 04:30: |
Partner Speaker Slot |
04:30- 05:30: |
Panel 1: Is Technology Driving the Future of CX?
Panelists:
- Ritu Gupta, Director – Marketing, Consumer & Small Business, Dell India
- Anika Agarwal, SVP & Head-Marketing, Digital and Direct Sales, Max Bupa
- Deepika Sabharwal Tewari, AVP Marketing, Tanishq
- Srivats TS, VP Marketing, Swiggy
- Kashyap Vadapalli, CMO, Pepperfry
- Kishan Kumar, Managing Partner, Wavemaker
- Moderator : Sunder Madakshira, Head Marketing , Adobe
|
05:30- 06:00: |
Tea Break |
06:00- 06:30: |
Speaker Slot: Sarthak Seth, CMO, Panasonic |
06:30- 07:30: |
Panel 2: Creating an Emotional Connect through CX
Panelists:
- Samar Singh Shiekhawat, CMO, United Breweries Limited
- Sushmita Balasubramaniam, Shopper & Retail Practice Head, Kantar IMRB
- Vaishali Verma, CEO, Initiative
- Vikram Tanna, Vice President - head of advertising sales and business head of regional clusters, South Asia, Discovery
- Kartikeya Sharma, Marketing Director – India, AB InBev
- Moderator : Sudhakar Rao, Director Branding - ICFAI Group
|
07:30- 08:00: |
Special Address: PC Musthafa, CEO & Founder, ID Fresh Food |
8:10: |
Networking Cocktails & Dinner |