AGENDA

02:00- 03:00: Registration & Networking
03.00- 03.20: Welcome Address by Annurag Batra, Chairman & Editor-in-Chief, BW Businessworld & exchange4media
03:20- 03:50: Speaker Slot: Kartik Sharma, CEO-South Asia, Wavemaker
03:50- 04:20: Speaker Slot: Rashmi Daga, CEO & Founder, Freshmenu
04:20- 04:30: Partner Speaker Slot
04:30- 05:30: Panel 1: Is Technology Driving the Future of CX?
Panelists:
  • Ritu Gupta, Director – Marketing, Consumer & Small Business, Dell India
  • Anika Agarwal, SVP & Head-Marketing, Digital and Direct Sales, Max Bupa
  • Deepika Sabharwal Tewari, AVP Marketing, Tanishq
  • Srivats TS, VP Marketing, Swiggy
  • Kashyap Vadapalli, CMO, Pepperfry
  • Kishan Kumar, ‎Managing Partner, Wavemaker
  • Moderator : Sunder Madakshira, Head Marketing , Adobe
05:30- 06:00: Tea Break
06:00- 06:30: Speaker Slot: Sarthak Seth, CMO, Panasonic
06:30- 07:30: Panel 2: Creating an Emotional Connect through CX
Panelists:
  • Samar Singh Shiekhawat, CMO, United Breweries Limited
  • Sushmita Balasubramaniam, Shopper & Retail Practice Head, Kantar IMRB
  • Vaishali Verma, CEO, Initiative
  • Vikram Tanna, Vice President - head of advertising sales and business head of regional clusters, South Asia, Discovery
  • Kartikeya Sharma, Marketing Director – India, AB InBev
  • Moderator : Sudhakar Rao, Director Branding - ICFAI Group
07:30- 08:00: Special Address: PC Musthafa, CEO & Founder, ID Fresh Food
8:10: Networking Cocktails & Dinner