Pankaj Gupta is the Chief Operating Officer (COO) at Bharti AXA Life Insurance, where he spearheads IT strategy, enterprise architecture, digital transformation, and operations. With a proven track record of delivering large-scale technology projects, Pankaj is instrumental in driving business growth and enhancing customer experiences. A seasoned IT professional, Pankaj has held key roles at Tata Consultancy Services, Fidelity International, and Max Life Insurance. He holds a Bachelor of Engineering in Computer Science from NSIT (formerly Delhi Institute of Technology). As COO, Pankaj is responsible for the seamless integration of operations and IT functions, ensuring operational efficiency and delivering exceptional customer experiences. His team is at the forefront of driving customer centricity by bridging the gap between business and technology. He also governs IT policies and practices while staying abreast of emerging technologies to maintain a competitive edge.