August 2024 | Mumbai
This award is open to organizations/brands & service providers giving the best customer experience solutions. This category is for forward-thinking businesses that stay ahead of the curve, by successfully implementing innovative solutions and processes or introducing innovative products, features or services, taking their customer experience to new levels.
This award is open to organizations/brands & service providers that are using artificial intelligence technology to further enhance the communication and collaboration experience. Leveraging conversational AI to provide the best & prompt support to their customers. (text, speech, call recording and call analytics)
This award is open to organizations/brands & service providers for how they integrate Business Intelligence tools into businesses. The applicant should demonstrate tangible customer ROI and how that has impacted their ability to deliver great CX.
This award is open to organizations/brands & service providers that can demonstrate how efficiently deliver customer support to customers. Entrants should highlight their ROI & innovation and exceptional support for customers across all touchpoints and throughout their customer journey.
This award is open to organizations/brands & service providers that are helping to improve customer engagement by identifying and incentivizing loyal customers.
This award is open to organizations/brands & service providers delivering effective CRM. The entrant should showcase the evidence of market success, growth, and innovation.
This award is open to organizations/brands & service providers demonstrating a full contact centre offering incorporating omni-channel and analytics, plus advanced features and integrations. This category is reserved for those companies that ensure the best contact center interactions with customers. Show us how you went above and beyond to resolve customers' issues swiftly and effectively by investing in a top-notch contact center.
This award is open to organizations/brands & service providers that have managed to execute the best digital transformation as part of their CX efforts. Implementing digital solutions can help your customers immensely, but this is rarely an easy task.
This award is open to organisations/brands & service providers with great digital customer experience to provide a cohesive and consistent online experience that delights their customers, regardless of the channel or device of choice. This category welcomes companies whose customers enjoy a seamless experience at any stage of their digital customer journey.
This award is for organisations/brands & service providers that are making outstanding efforts to provide the best customer experience with exceptional involvement and engagement from employees. Highlight how are your employees contributing to the company's CX.
This award is open to organisations/brands & service providers who deliver exceptional learning and development programmes and upskill their employees to ensure they constantly learn and grow in their roles.
This award is open to organisations/brands & service providers that have approached invaluable aspects of CX and how they managed to turn it into actions. With an impressive array of digital tools now available, how do you obtain more granular insights than ever before?
This award is open to organisations/brands & service providers that managed to mitigate the negative impacts of challenges while ensuring continuous accessibility to their products and services and maintaining outstanding levels of customer experience.
This award is for companies operating in the retail market that provide a truly outstanding customer experience. Show us how you have created a winning strategy for achieving the best results.
This award is for companies operating in the healthcare & pharma market that provide a truly outstanding customer experience. Show us how you have created a winning strategy for achieving the best results.
This award is for companies operating in the travel/hospitality market that provide a truly outstanding customer experience. Show us how you have created a winning strategy for achieving the best results.
This award is for companies operating in the BFSI market that provide a truly outstanding customer experience. Show us how you have created a winning strategy for achieving the best results.
This award is for companies operating in the eCommerce market that provide a truly outstanding customer experience. Show us how you have created a winning strategy for achieving the best results.
This award is for companies operating in the automobile market that provide a truly outstanding customer experience. Show us how you have created a winning strategy for achieving the best results.
This award is for companies operating in a B2B market that provide a truly outstanding customer experience. Show us how you have created a winning strategy for achieving the best B2B results.
This category will recognize a woman pioneering and shaping the future of customer experience, and who is currently in a CX leadership role within an organization in India.
This category will recognise an individual pioneering and shaping the future of customer experience, and who is currently in a CX leadership role within an organisation in India.
This category will recognize the team from a brand that has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.