August 2024 | Mumbai

Key Themes

CX in the Diverse Indian Market: Navigating Challenges, Unlocking Opportunities
Building an Agile Customer Experience (CX) Stack
Using Data Analytics to Improve Customer Experience
Implications of AI in Customer Service
Blending Physical and Digital CX
Maintaining a Balance Between Customer Privacy and the Ongoing Collapse of Third-Party Cookies
Connecting with the Constantly Connected Customer through CDP
Enhancing Customer Experiences through Improved Communications
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