Jury Chair

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Sanjay Khanna

Chief Executive Officer & Country Manager

Jury

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Ankit Goenka

Head Of Customer Experience

Bajaj Allianz General Insurance
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Archana Sinha

Lead – Customer Experience, Jio Home Business

Reliance Jio Infocom Limited
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Arpita C Mittra

Director Customer Experience

DTDC Express Ltd.
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Dilpreet Singh

Head CRM Loyalty & Analytics

ITC Hotels
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Gagandeep Singh

SVP & Head - Customer Experience & Business Excellence

Niva Bupa Health insurance
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Hari Shankar Mishra

Sr. Vice President- Customer Experience

Future Generali India Insurance Company Limited
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Kshitij Mathur

Group CRM Head

The Good Glamm Group
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Marcus Terry

VP - Customer & Merchant Enterprise

PhonePe
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Priyaah Sundaraam

Vice President - Head of Customer Experience and Fulfilment

Cleartrip
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Rajnish Vedi

Senior Vice President & Head Customer Experience

CoindCx
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Rajiv Ranjan

Deputy General Manager – Customer Experience

Bank of Baroda
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Robin Samuel

Vice President & Head - Marketing & CX

IndiaMART InterMESH Limited
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Ruma Kishore

Director of Global Digital Transformation Customer Experience

Unilever
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Supriya Rath

CX Head

Lenovo India
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Zeenat Mongal

Vice President Customer Experience

ICICI Lombard

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